Delivery
Maison Shitsuko ships in Europe and you will be able to track your order at any time. All our products are available upon request, with the best fabrics and great care, in our atelier in Albacete. Within two weeks of delivery. The cost of shipping your order will be calculated at the checkout.
Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances.
Your order will be delivered to the closest delivery network in Points Relais® or Lockers to the address you specify when placing your order. We work with Mondial Relay and UPS drop off points.
By choosing delivery to Point Relais®/Lockers, you are helping to limit the ecological impact of your parcels compared to home delivery.
Deliveries are made by our trusted courier and take place from Monday to Saturday (or other normal working weekdays in regions that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8 am and 5 pm. It is not possible to specify a precise time at which a delivery will take place.
Products comprised within the same order cannot be delivered to different addresses.
If your delivery address is geographically remote, for example, certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any region that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.
In certain circumstances our delivery partner may provide you with the following optional services when delivering your order, such as (a) signature release: opting out of the requirement to provide a signature on delivery; and/or (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; and/or (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) re-directing to a collection point: collecting your package from a collection point nearby. By selecting any of these services provided by our delivery partner, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that Maison Shitsuko SAS shall bear no responsibility or liability for any loss or damage that may result from delivering your order in accordance with your request.
Duties & Taxes
We cover the cost of import duties to the above regions. You will not receive an additional bill from the courier. If you are ordering from within your own customs zone or region, import duties will not be applicable, however, you may have to pay VAT or local sales taxes.
Pre-orders
All items are available upon request. Customers will be placed on a priority waiting list for pre-order items. All pre-order items have an estimated ship date of two weeks, which indicates the date that the item will ship out from the warehouse, but these items may arrive sooner or later than specified. The estimated shipping date is published online.
Credit cards are charged at the time of the pre-order, subject to our usual fraud checks. If a pre-ordered item will not ship out by the estimated shipping date, the customer will be notified and, at the customer’s election, either refunded in full or provided with an updated estimated shipping date. If an order includes both available and pre-ordered items, at least two separate deliveries will be most likely made to the customer.
Risk & ownership
The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.
Price & payments
The price of Products is as quoted on the Site from time to time.
Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket and have selected your chosen different delivery method.
Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.
The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product’s correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection.
Payment for all orders must be made by PayPal, Bizum, Lydia, bank transfer, Verse or PayLib on the checkout page.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. We also carry out a standard pre-authorization check on your payment card, and Products will not be dispatched until this pre-authorization check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms and conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.
